Schneider Electric powers a global workforce for a sustainable world.
Project Achtergrond
Like with so many companies, Schneider Electric’s long history with Salesforce began when the company needed a customer relationship management (CRM) solution. In 2010, as part of the “One Schneider” strategy, the company launched an initiative to replace multiple vendors with a single solution shared by all employees. Initially, the goal was simply to give its global sales teams a 360-degree view of each of their customers and help teams collaborate across disciplines and geography. But the advantages unique to Salesforce — a secure, trusted platform for all the customer data and a growing array of tools to leverage that data — made a compelling business case for consolidating further on Salesforce.
Probleemstelling van het project
Initial attempts with a different CRM solution suffered from low adoption rates, but in less than two years, 30,000 Schneider Electric employees in 70 countries embraced Sales Cloud to drive sales and service performance worldwide. Over time, the company has added Service Cloud, Community Cloud, Salesforce Platform, and more than 30 apps from the Salesforce ecosystem through AppExchange. Today the company has more than 43,000 Salesforce users around the world and 400,000 partners working together through Community Cloud.
Technologische innovaties
CRM
Doelstelling van het project
As these are ambitious goals, Schneider Electric relies on partners like Salesforce across its diverse business. In fact, using Salesforce Salesforce Platform, the IT team at Schneider Electric is able to unite employees and partners in hundreds of countries with applications that transform how they conduct their business and share data across various departments. The result: one powerfully seamless unified customer experience.
Technology Providers
Salesforce