Vodafone One of Europe’s largest network providers drives improved network reliability and empowers a workforce to focus on innovation.
Project Achtergrond
Vodafone, the world's second-largest technology communications company, has an ambitious vision to build a reliable, strong, network-as-a-platform that our customers can plug into via APIs and provide services to their customers faster than today. This would add to our portfolio of fixed and mobile networks, a dedicated IoT network (Vodafone TV), and a suite of converged communications services for businesses.
Probleemstelling van het project
We knew we couldn't build this platform with the older technologies we’ve been relying on and with engineers busy handling low-level incidents and service requests. We needed to streamline operations so employees—the heroes who keep our network running and our customers happy—could focus on innovation, such as expanding into 5G, rather than routine tasks. Reevaluating our network and operations would also let us discover ways to improve service quality, troubleshoot issues faster, or prevent them
Technologische innovaties
Network-as-a-Service
Doelstelling van het project
After we deployed the BCS suite in Germany, Italy, Turkey, and Portugal, tier one and tier two incident cases in those countries were reduced by 13 percent over a 10-month period. The number of cases related to known software defects was reduced by 40 percent. This also frees up employees for education and innovation. We've also seen a reduction in the number of software releases, which is vital because new releases add more complexity to the operations and can create weaknesses in the interworking between systems. These results are encouraging but just the first steps. With Cisco CX, we will continue working toward a zero-touch future that will allow us to provide our customers with exceptional service and a superior network.
Technology Providers
Cisco, Vodafone